betin's Privacy Policy

betin is a trusted online betting and casino platform in Bangladesh. We handle the personal information you provide while using our services with the utmost care. This Privacy Policy ("Policy") explains how betin collects your information, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the technical measures taken to keep your information secure.

This Policy applies to all services provided through betin's website and mobile version. Please read this Policy in full before using our services. Continued use of our services will be taken as your agreement to the terms of this Policy.

This Policy applies only to individuals aged 21 or above, as all betin services are intended for adults.

2.1 Information You Provide Directly

The following information may be collected during account registration, login, deposits, and withdrawals:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or other identity verification documents
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank details)
• Transaction history and amounts

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser version and operating system
• Duration of activity on the platform and page navigation data
• Cookies and session identifiers (see details below)
• Referral source (where you came from before visiting our site)

2.3 Identity Verification Information

To ensure secure transactions and prevent fraud, betin may in certain cases ask you to provide additional documents for identity verification. These documents are stored in encrypted form and can only be accessed by authorised staff.

betin uses your information only for the following legitimate purposes:

betin does not sell or rent your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. These partners operate in compliance with our data protection standards.

4.2 Technology Providers

Limited information may be shared with technology providers for platform operation (such as server hosting and security monitoring). These providers may only use the information for the contracted purpose.

4.3 Legal Obligations

Information may need to be disclosed due to court orders, requests from investigative authorities, or legal obligations. In such cases, betin makes every effort to notify users in advance where possible.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify users in advance and ensure that data protection standards are maintained.

betin uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help our platform remember your preferences and session information.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. The platform will not function properly without these.
• Functional Cookies: Store your language preference, display settings, and personalised experience.
• Analytics Cookies: Collect anonymous statistics to help us understand which parts of the platform are used most.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Control

You can disable cookies through your browser settings. However, disabling essential cookies may limit certain platform features, such as staying logged in.

betin has put in place industry-standard technical and organisational measures to protect your information:

Despite our efforts to protect your information, no method on the internet is 100% secure. We therefore advise you to use a strong password and never share your login details with anyone.

betin retains your information for as long as it is needed to provide services or meet legal obligations. The following guidelines are followed:

• Active Accounts: Full information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, transaction and identity records may be retained for a defined period to meet legal compliance requirements.
• Analytics Data: Anonymous statistical data may be retained long-term for service improvement purposes.
• Marketing Communications: Until you withdraw your consent or a defined period has passed.

Once the legal retention period has expired, betin deletes or anonymises your information using secure methods.

As a betin user, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Rectification

You may request correction of any inaccurate or outdated information in your account. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, if there is a legal obligation or an active dispute resolution process, complete deletion may not always be possible.

8.4 Opting Out of Marketing Communications

You may stop receiving promotional messages at any time. To do so, email [email protected] or contact us via live chat. Service-related messages (such as transaction confirmations) may still be sent.

8.5 Right to Raise a Complaint

If you experience any issue with how your information is handled, please contact us directly. We provide support 24/7 via live chat and email.

To exercise any of the above rights, contact the betin support team at: [email protected] — or directly via live chat.

betin provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is built into the registration process.

If we become aware that a minor has created an account on our platform, that account will be closed immediately and any collected information will be securely deleted.

If you believe a minor is using our platform, please notify us at [email protected].

For operational reasons, your information may in some cases be processed or stored on servers located outside Bangladesh. In such cases, betin ensures that:

• The same level of protection is maintained even when data is transferred.
• Contractual data protection terms are in place with third-party providers.
• The purpose for using transferred data remains limited and specific.
• Transmission is secured through SSL encryption.

betin may change or update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes users will be notified by email or live chat.

Continued use of our platform after any changes will be taken as your agreement to the updated Policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

Our support team is available in both Bengali and English and is ready to assist you seven days a week, twenty-four hours a day.